Last updated: 7 June 2026
1. About this policy
Metal Roof Professionals Group Pty Ltd (ABN on request, NSW Lic 257655C) trading as MRP Group ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
When you contact us through this website, request a quote, or correspond with us, we may collect:
- Your name, phone number and email address;
- Your suburb, postcode or property address;
- Details about your project (roof type, size, timeline);
- Any other information you choose to provide in messages or attachments;
- Technical data such as your browser user-agent string and approximate session metadata.
3. How we use your information
We use the information you provide to:
- Respond to your enquiry and prepare a quote;
- Arrange site visits, schedule works and communicate about projects;
- Issue invoices and manage payments;
- Comply with our legal, insurance and warranty obligations;
- Improve our website and services.
4. Disclosure to third parties
We do not sell or rent your personal information. We may disclose information to trusted third parties only where necessary:
- Our subcontractors, suppliers and manufacturers required to deliver your project;
- Hosting, email and database providers that operate our website infrastructure;
- Professional advisers (accountants, insurers, lawyers);
- Government or law enforcement where required by law.
5. Storage and security
Enquiries submitted through this website are stored in a secure database operated by our hosting provider. Access is restricted to authorised personnel. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.
6. Data retention
We retain personal information for as long as is reasonably necessary to fulfil the purposes set out in this policy, to satisfy warranty periods, or as required by law (typically up to seven years for commercial records).
7. Cookies and analytics
This website may use cookies and basic analytics to understand how visitors use the site. You can disable cookies in your browser settings; some features may not function correctly as a result.
8. Accessing and correcting your information
You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond within a reasonable period.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the "Last updated" date above.
11. Contact us
MRP Group
116 Asquith St, Silverwater NSW 2128
Phone: (02) 9167 7404
Email: info@mrpgroupnsw.com.au
See also our Terms of Use.